Delivering the WOW FACTOR
Our customer’s needs are of the utmost importance. Our entire team is committed to meeting those needs. CUSTOMER SERVICE is not a department at A.E.S. Fitness…it is what the company as a whole is based on!
To WOW, you must differentiate yourself, which means doing something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver. We are not an average company, our service is not average, and we don’t want our people to be average. We expect every employee to deliver WOW. Whether internally with co-workers or externally with our customers and partners, delivering WOW results in word of mouth. Our goal is to WOW our customers, our co-workers, our vendors, our partners, and in the long run, our investors…. It’s the A.E.S. WAY; TO GROW DAY BY DAY!!!
A.E.S. Fitness believes in order to deliver the BEST service and supplies in the fitness industry to our customers, we need to provide a happy, healthy, exciting working environment for our employees. Tony Hsieh the CEO of Zappos .com is a brilliant leader and innovator. He said it best…”Your company’s culture drives your brand. Culture and Brand are two sides of the same coin.” We at A.E.S. Fitness firmly believe in this statement. Our company values and appreciates our employees and we can only be a success as a whole. As our company grows we will be hiring new employees and build our brand. The vision is to build a brand based on customer satisfaction and employee satisfaction, thus creating an unstoppable juggernaut. It all works if we work together….there are NO LIMITS!